Mëso!Shqip Privacy Policy

Information We Collect

Information you give us directly

We collect information that you voluntarily provide in the following ways:

• Information collected when you request information or join Mëso!Shqip. When you fill in forms on our Site including when you request additional information about our Service, request a trial, or contact our Admissions Advisors, we may require that you provide us with certain information such as your first and last name, email address, phone number, and time zone, as well as your child’s name, age, your weekly availability, how you heard about Mëso!Shqip, and any other information about your child that you believe is relevant for us to know. If you choose to purchase classes, we require that you provide us, or our third-party payment processor, Stripe, with your name, payment card information, and billing address.
• Information collected when creating your child’s account. If you enroll for our Service, we will provide you with an invitation link that will give you access to the Mëso!Shqip Learning Portal. We will populate your family’s account with the information supplied during registration and ask you to set a password for that account that can be shared with your family. Later your child may choose to add information such as a username, profile photo, biographical information, location, projects s/he is working on, and videos about these projects. We advise students to choose a username that does not reveal their real name or any other information that could identify them. Other Mëso!Shqip users will be able to see your child’s username, chosen avatar or profile photo, general location, and any other content they choose to make public.
• Information collected from instructors. When instructors join Mëso!Shqip, we ask them to provide us with their email address and create a password for their account. Like students, instructors can choose to add information such as a username, profile photo, biographical information, and their location. Over time, we may collect information about the classes instructors are associated with, their responses to surveys and feedback requests, and reviews from their students.
• Information collected when you or your child contacts us. When you or your child contacts us by email; through our branded social media accounts; through any integrated chat providers we may provide, or by telephone, SMS, or physical mail, we may collect your (or your child’s) name, username, email address, phone number, physical address, and the contents of your communication which can include any information you (or your child) chooses to provide. We will only use that information for the purpose of providing the service or support requested.
• Information collected when signing up to receive newsletters from us, subscribing to our blog, or completing a survey. When you engage in any of these activities, we may collect your name, email address, and phone number as well as your child’s name, age, grade level, past Albanian language and culture experience, and any information you provide to us as part of that request (such as information about your user experience in response to a survey).
• Information collected through user-generated content. We collect any information that your child provides to us when he or she creates projects, writes comments, or posts on forums accessible to other Mëso!Shqip students and instructors. This information includes the student’s username, the contents of his or her writing, the name s/he gives to the project, and any other information s/he chooses to include.
• Inviting others to use Mëso!Shqip. Our Service allows you to invite others to use Mëso!Shqip. If you do this or are invited in this way, we will collect and store the invitee’s email address in order to enable us to send an invitation. We will also let the invitee know who invited them to use Mëso!Shqip and let him/her request that his/her information be deleted from our systems.
• Information collected when you scan your badge or otherwise leaving your details with us a trade show or other marketing event. In these circumstances, we may collect details such as your name, company name, job title, address, phone number, and email address.
• Information collected when you apply to work with us. If you apply to work with us, we will collect any information you choose to share in your application, including your name, email address, phone number, physical address, employment history, and education history.

Information we collect automatically when you use our Service

We also collect certain information automatically as you navigate our Service.

• Log Data. Like many websites, Mëso!Shqip’s website collects certain information automatically and stores it in log files. This may include information about the devices you use to access our Service (including your internet protocol (IP) address, browser type, and operating system); the address of the web page visited before and after using our Service; details about your interactions with our Service (such as the date, time, length of stay, and specific pages accessed during your visits); search terms used to reach our Service; and usage information (such as the number and frequency of visitors to our Service). We use this information to help us design and administer our website, improve our Service, and gather broad demographic information that helps us identify visitor preferences.
• Student Activity Data. We also collect certain information about students’ activity on the Mëso!Shqip Learning Portal. For instance, we collect information about when a student is working on a project or whether a student has completed a particular video in order to help our instructors monitor how a student is progressing throughout the week and to help Mëso!Shqip improve its Service.
• Cookies. We collect some of the information above using cookies and similar technologies. A “cookie” is a text file that websites send to a visitor’s computer or other internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Mëso!Shqip uses cookies and user session data to remember whether you are logged in, ensure that the Site functions properly, determine how many users have visited certain pages, and prevent fraud. You can disable cookies, limit the types of cookies you allow, or set your browser to alert you when cookies are being sent. Please refer to the guidance offered by your chosen web browser if you’d like help managing your cookie preferences.
• Analytics. We also use third-party analytics tools to execute and track display advertising, including remarketing advertising on other websites. These tools help Mëso!Shqip understand which ads bring users to our site and inform and optimize the ads served.

Information we collect from other sources

• Payment Processors. In general, when you purchase classes from Mëso!Shqip, your payment card information is provided directly to our third-party payment processor, Stripe, and Mëso!Shqip does not collect or store that information. However, we may receive limited information about your payment card from Stripe, such as the last four digits of your card, the country of issuance, and the expiration date.
• Another Mëso!Shqip User. We may collect your Personal Information from another Mëso!Shqip user if that user provides us with your email address in order to invite you to try Mëso!Shqip.
• Mëso!Shqip Instructors. We also collect information relating to your child from our instructors. For instance, instructors provide session notes about the classes they are leading and may provide specific notes about individual students’ learning styles and habits. They may also provide feedback on students’ performance directly to students and their parents.

We may combine the information we collect about you from these various sources. If a combination of information that we collect identifies you as an individual, we will treat the combined information as Personal Information.

How We Use Your Information

We use the information described above to:

• Provide you with the Service if you are or become a Mëso!Shqip customer, including creating your Mëso!Shqip account and identifying you when you sign in to your account;
• Deliver a high-quality and customized learning experience;
• Process your purchases through our Service;
• Operate and improve our Service, including monitoring and analyzing usage, trends, and activities related to the Service;
• Send you technical notices, updates, security alerts, and support and administrative messages and information about the rules of the Site and Service;
• Identify, fix, and troubleshoot bugs and service errors;
• Respond to your requests, inquiries, comments, and suggestions;
• Communicate with you about products, services, offers, promotions, and events we offer and provide news and information we think will be of interest to you;
• Post testimonials from parents;
• Publish the names of winners or high performers;
• Improve our educational, networking, marketing, social, and recruitment strategies;
• Assess job applicants and make hiring decisions;
• Protect against, identify, investigate, and respond to misuse of our Service or other unlawful behavior; and
• Carry out any other purpose described to you at the time the information was collected.

We do not use Personal Information to engage in targeted advertising to children and we do not create or build personal profiles of students other than for educational purposes or as specifically authorized by a parent or legal guardian.

How We Share Your Information

We may share information about you with certain third parties in the following circumstances:

• Companies under common control: We may share data between and among any current or future parents, subsidiaries, affiliates, and other companies under common control and ownership with Mëso!Shqip.
• Vendors and service providers: We may share Personal Information with vendors, consultants, and other service providers who need to access the datain order to perform services on our behalf, such as providing cloud-hosting or cloud-storage services.
• Business transfers: We may share Personal Information with another company in connection with or during negotiations of any merger, acquisition, financing, re-organization, bankruptcy, sale of all or a portion of our assets, or transition of services to another provider.
• Legal requirements: We may share Personal Information when we believe it is necessary to comply with a legal obligation, including lawful requests from public authorities to meet national security or law enforcement requirements. We may also share Personal Information when we believe it is necessary to protect Mëso!Shqip’s rights and property, to protect the safety of our users, and to defend against legal liability.
• Consent: We may share Personal Information with third parties with your consent and at your direction, including if we notify you that the information you provide will be shared in a particular manner and you provide that information.
• Mëso!Shqip Instructors: In the course of providing our Service, we also share Personal Information about students with our instructors to enable instructors to communicate with students and to assist instructors in understanding each student’s individual needs and capabilities.
• Social Media Platforms: Our Service may offer social sharing features and other integrated tools such as widgets, which allow students to share information from their Mëso!Shqip account with third-party social media platforms like Facebook or Twitter. Using these social sharing features is optional.
• Public Forums and Publicly Available Content: We offer several features that allow our students to connect and share content in public or semi-public spaces. Students do not have to use these features, but if they do, they should be sure to use good judgement. Certain information in students’ profiles such as their username and photo or avatar, the projects they choose to share, and any other information they disclose in the public or semi-public areas of Mëso!Shqip’s Service, may be read, collected, stored, or used by others.

We may also share aggregate or de-identified information, which cannot reasonably be used to identify you, for various purposes including compliance with various reporting obligations; for business or marketing purposes; or to assist third parties in understanding our users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Service.